Personal Information Collected
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address, or other contact details.
- Account Information: Usernames, passwords, or other credentials used to access our services.
- Payment Information: Credit card details or other payment information for processing transactions.
- Usage Information: Information about how you interact with our website or use our services, including IP addresses, browser information, device details, and access dates and times.
Data Collection and Use
We collect personal information for the following purposes:
- To provide and improve our services, respond to inquiries, and fulfil user requests.
- To personalize user experiences, including tailoring content and recommendations.
- To process transactions, including orders, payments, and deliveries.
- To communicate with users, provide updates, and send marketing communications where permitted by applicable law.
- To conduct research and analysis, monitor website usage, and improve our products and services.
- To comply with legal obligations, resolve disputes, and enforce our rights and agreements.
Data Sharing and Disclosure
We may share personal information with the following parties:
- Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as website hosting, payment processing, data analysis, or customer support. These providers are contractually obligated to protect the confidentiality and security of personal information.
- Business Partners: We may share personal information with business partners in order to jointly offer products or services, provided that these partners agree to handle personal information in accordance with applicable privacy laws.
- Legal Compliance: We may disclose personal information to comply with legal obligations, respond to lawful requests and legal processes, protect our rights and interests, or investigate and prevent fraudulent activities.
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, please note that no security measures can provide absolute protection, and we cannot guarantee the security of personal information.
User Rights and Choices
Users have the following rights regarding their personal information:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of personal information, subject to legal obligations or legitimate interests.
- Object: Object to the processing of personal information based on legitimate interests.
- Restrict: Request restrictions on the processing of personal information.
- Data Portability: Request a copy of personal information in a commonly used and machine-readable format.
- Withdraw Consent: Withdraw consent to process personal information where processing is based on consent.
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 7.
14 The Green, Richmond, TW9 1PX, London, United Kingdom